Warranty and Exchange or Return of Protective Roller Shutters and Other Products

If you purchased protective roller shutters or gates, you receive a 1-year warranty.

You can also exchange roller shutters for windows or components within 14 days, provided they meet the criteria described on this page.

You can review the terms of return or exchange of roller systems for windows, doors, and garages below.

Return and Exchange Conditions

In accordance with Ukrainian consumer protection legislation, the return or exchange of roller systems and components is possible within 14 working days from the date of purchase, provided the following conditions are met:

1. Packaging and equipment are not damaged.
2. The product shows no signs of use (the product is not scratched, and has no abrasions, cracks, chips, etc.).
3. The product has factory labeling.

Return of the product (transportation costs) is at the expense of the buyer if the roller system or components are not subject to warranty return.

After diagnosing the product and checking the warranty case, a warranty repair will be performed, or if repair is not possible, the product or its individual parts will be replaced with similar ones.

For product returns, a passport and documents confirming the purchase are required.

Refunds are processed within seven working days.

If the product is damaged during transportation, the carrier is obliged to compensate for the damage according to our legislation.

Refunds are not possible if the order was made to individual specifications.

Warranty Service Conditions

The warranty letter is issued for 1 year for the servicing of roller systems installed at the address.

The warranty covers mechanical products of roller systems and paint durability.

The warranty period is calculated from the date of sale or installation of the product by the installer.

The warranty does not cover products that have failed or acquired defects due to:

1. Mechanical damage to the fabric, box, or guide profiles.
2. Consequences of break-ins.
3. Exposure to chemical reagents or other active substances.
4. Thermal deformation of surfaces due to heating, lighting devices, open flames, etc.
5. Signs of unauthorized interference or attempted unauthorized repairs.
6. Damage caused by foreign objects entering inside.
7. Damage caused by natural disasters, fire.

The product will not be accepted for warranty service if warranty conditions are violated.

If you have any questions regarding warranty or return, call: +38 (067) 631-38-23. Our managers will be happy to provide you with a qualified answer.